Terms of Use
Terms of Use
At hokatrailrunning.com, these details explain what to expect.
The default shop market is US, with USD as its base currency; check the actual checkout display.
The checkout shows the amount and available payment methods; keep the order messages for your records.
Nothing on this page limits your mandatory statutory rights.
For order questions, include the order number; never email passwords or complete payment-card details.
For help, email [email protected].
Review the item description, options, price and delivery details before submitting a paid order.
Mandatory consumer protection, rights concerning faulty goods and any applicable cancellation rights take priority over conflicting shop terms.
Further questions can be sent to our customer service.
hokatrailrunning.com
US · USD
[email protected]
Product information and your selection
Review the description, selected options, quantities, price and delivery information before submitting an order. Ask for clarification before paying if a material detail is unclear. Keep the product and order messages relevant to your purchase; general promotional wording does not replace the specific checkout information.
Placing and paying for an order
Checkout shows the final amount and available payment choices before you authorise payment. Provide an accurate email and delivery address and review the confirmation messages for any error. An automated status or receipt message should be read together with the payment and fulfilment information for the order.
Delivery and changes
Shipping is free for orders accepted at checkout. The delivery estimate applicable to the purchase is shown with the product or order information. Address changes and requests to stop dispatch depend on the stage reached; contact us promptly rather than assuming a submitted change has already taken effect.
Cancellation, returns and refunds
The shop offers free return requests within 30 days of receipt, as explained on the returns page. Contact us for the appropriate return address and process. Any mandatory withdrawal rights and remedies for faulty or undelivered goods remain separate from and are not reduced by this voluntary offer.
Using an account and contacting support
Keep account login details private and tell us if an order or account issue needs investigation. You can contact [email protected] without creating an account. Do not send bank authentication codes or complete card details. The privacy and cookie notices explain the related use of personal information and browser storage.
Mandatory rights and disputes
These terms do not exclude liability or consumer remedies that cannot lawfully be excluded. A dispute should first be described to customer support with the relevant order details so it can be investigated. Mandatory consumer protections and any legally available complaint or court process remain available regardless of conflicting wording.