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Contact
The following notes describe this part of your experience at hokatrailrunning.com.
The default shop market is US, with USD as its base currency; check the actual checkout display.
Nothing on this page limits your mandatory statutory rights.
If an item arrives damaged, photos can help us investigate; they are not a condition of your legal rights.
Our customer service helps with products, orders and returns.
For help, email [email protected].
For order questions, include the order number; never email passwords or complete payment-card details.
For an order enquiry, describe the issue and identify the affected item.
Our contact page is the starting point for further assistance.
hokatrailrunning.com
US · USD
[email protected]
How to reach us
Send your enquiry to [email protected]. Tell us whether you need product advice, help with an existing order, a return or a cancellation so that we can identify the appropriate next step. Replies are sent by email; check the inbox and spam folder for the address you used.
Information for an order enquiry
Include your order number, the email used at checkout and the items concerned. For delivery enquiries, add the tracking reference if available. If you do not have an order number, provide your name and approximate purchase date; you do not need to create an account to ask for help.
Damage, incorrect items and delivery problems
Describe what you received and what appears to be wrong. Photos of the item or packaging can help us investigate, but providing photos is not a condition of your mandatory rights. Keep relevant order messages and delivery information while the matter is being reviewed.
Cancellations, changes and returns
Contact us promptly if an address or item needs changing or you wish to cancel. We check the stage of fulfilment before confirming whether dispatch can be stopped. A request is not a guarantee that a parcel can be recalled; the cancellation and returns pages explain the next steps.
Protecting your information
Never email passwords, full card numbers, security codes or bank authentication codes. We may ask for proportionate information to locate your purchase or verify a request concerning personal data. Messages are handled for customer support in accordance with the privacy policy.