Returns
Returns & refunds
Before using hokatrailrunning.com, please read the following information.
Nothing on this page limits your mandatory statutory rights.
You may notify us of a free return within 30 days of receiving your item.
The default shop market is US, with USD as its base currency; check the actual checkout display.
For help, email [email protected].
Refunds normally use the original payment method; mandatory cancellation and refund rights remain unaffected by this voluntary offer.
Email us to arrange the free return and obtain the correct return address; prior approval is not required for a statutory cancellation.
For order questions, include the order number; never email passwords or complete payment-card details.
Keep the relevant order information when you get in touch.
hokatrailrunning.com
US · USD
[email protected]
The 30-day free return offer
You may request a free return within 30 days after receiving your goods. This voluntary offer is additional to any mandatory rights that apply to your purchase. A statutory withdrawal, a faulty product and a voluntary change-of-mind return can involve different legal rules; the voluntary offer does not replace those rights.
Starting a return
Email [email protected] with your order number, the items you wish to return and the email used for the purchase. We will provide the appropriate return instructions and address and explain the free-return arrangement. Do not send goods to an assumed warehouse or to an address copied from another website.
Preparing the parcel
Pack the goods securely and include the order reference so the return can be identified. Return accompanying accessories where possible and keep proof of posting. Inspect items carefully; for footwear, try them indoors on a clean surface. Missing original packaging does not automatically remove a mandatory withdrawal right.
Goods that are faulty, damaged or incorrect
Tell us what is wrong and which item is affected. Photos can assist the investigation but are not a precondition for your legal remedies. We assess the appropriate remedy according to the circumstances and applicable law; do not treat the voluntary 30-day period as a limit on faulty-goods rights.
Refund method and follow-up
Refunds normally go to the original payment method. Where a refund is due, we explain the processing position and any lawful need to receive the goods or evidence of return first. Your bank or payment provider may then need time to display the credit; contact us with the order and return reference if it remains missing.
Exchanges and a different size
Ask us about the available options before sending an item back for an exchange. A replacement size or product depends on stock and the arrangement confirmed for your order. Do not assume a different item has been reserved simply because you requested a return.